Hard Rock Hotel and Casino, Punta Cana (DR) - a stay review.

 
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Here’s my review of our stay at this hotel this summer. Please remember that this is a personal review and does not mean you will have the same experience as we did. Please comment below if you’ve stayed here and tell me about your trip!! I’d love to compare anecdotes!

Before we go into specifics, check out some Do’s and Don’ts when you vacation at an All-inclusive here.

THE LOCATION

 Aerial view of the resort. I found it from the plane! Do you see the pools?

Aerial view of the resort. I found it from the plane! Do you see the pools?

Hard Rock Hotel has locations all around the world. We chose this particular one due to a “deal” we found that lured us into looking at it. It is located in the area of Bavaro, in Punta Cana, Dominican Republic. You fly into the Punta Cana Airport and make your transfer to the hotel. I urge you to have your transportation set up before arriving. If you can’t or don’t know how to, don’t panic!! There is a counter FULL of transportation agencies right outside the airport with information and people eager to help you. It is just a good idea to plan ahead of time to avoid getting potentially scammed. We were recommended Dominican Plus, and they were very professional and reliable, so I recommend them. Just make sure you tell them that you want to be picked up at the group lobby when you go home, to avoid misunderstandings. The hotel has two lobbies and this can create confusion, and delays…believe me, you don’t want any delays when you are heading to the airport.

The hotel’s entrance is off a main road, but it was quite strange…the gated entrance says “Hard Rock” but it continues into a development of condominiums for sale. Perhaps those are part of the golf course? I don’t know, but after another mile or so inside the gated community, there’s another gate to the actual Hard Rock Hotel. So it’s pretty safe and private in there.

THE SERVICE

Service was OK. The front desk clerk was an absolute delight. Everyone else, not so much. For some reason, besides the entertaining personnel and a handful of waiters, most employees looked like they hated their job. Seriously. Rarely any smiles, not very good at interacting with guests (even when I spoke to them in Spanish), they just didn’t look happy. We witnessed a few guests being terribly mean to some waiters and bartenders, so I am sure they don’t get treated well by the occasional A$$(redacted)**. We tried to be nice and kind, and we received smiles and kindness in return. Just remember that.

THE ROOMS

Well, you have a variety of rooms to chose from, depending on your budget. But, just so you know, ALL rooms have a jacuzzi inside the room. Yes, I repeat. ALL ROOMS have private jacuzzi. All rooms are also equipped with a minibar full of drinks, beer, water, and liquor. You have access to a rum and coke 24/7. I do have to admit, the room was absolutely beautiful and comfortable. Very well decorated, with a large granite counter bathroom and double shower. You will feel like royalty.

ROOM SERVICE

Since all your meals are included in what you already paid…why not order some room service? Their room service was fast and they brought everything we ordered. Very easy to order and just as delicious as if you go eat at the restaurant. We opted to order breakfast for room service. Plenty of hot coffee and fresh fruit. It was great. I do have to say though, the room service menu was a little short, so not too many options for you to chose from.

GETTING AROUND

To get around this massive resort, you can either walk, take the trolley, or rent a golf cart for your stay. If you decide to walk, make sure you are wearing comfortable shoes, because you will be doing a LOT of walking. To get from your room to the pools, or to the beach, or to a specific restaurant, depending on your location, sometimes it’s a long way. If you take the trolley, fear not! There are trolley stations all around and they run every 5-15 minutes depending on the time of the day. There are also maps of the premises all around so you don’t get lost. If you want to have fast and reliable transport at anytime, you can opt to rent a golf cart. Parking for golf carts are conveniently located all around the resort, so it’s easy to get in and out.

THE RESTAURANTS

With 9 different restaurants on the premises, you won’t go hungry. Try them all!! You can walk in for lunch, but for dinner, make sure to have a reservation. Some of these restaurants book days in advance and they won’t let you in without reserving a spot. My tip: When you first arrive, head over to the front desk and make all your reservations for your stay. They have a booth dedicated to reservations in the group lobby of the hotel. BUT BE PATIENT… It can get crowded and the clerks take their time with each guest. When you bypass the waiting, you can decide where to dine each day of your stay. Enjoy anything from Mediterranean, Italian, Japanese, Brazilian steakhouse, Latin American, or artisan brick oven pizza (which by the way is absolutely amazing). When you are done with dinner, have a coffee and pastry at the coffee place, or enjoy some of their magnificent ice cream at the ice cream parlor (no reservations required for the coffee or ice cream!).

THE POOLS

13 pools, which includes 3 kid pools, and 4 swim-up bars. The central pool area (and most pools really) fill out rather quickly. My tip: Head to the pool right after breakfast and claim your seat. All pools have accessible bathroom conveniently located within a short walk, and towel booths. ALSO, all pools have bars nearby and snack foods available at all hours (mostly chicken tenders, french fries or pizza)… PERFECT for when the kids (or adults) say “I’m hungry” in between meals. No need to leave the pool for anything! Poolside servers will bring you a cold drink anytime you want. Make sure to tip them at least once guys. These men and women work really hard, long hours, in the sun. Spare a dollar or two.

Do not forget to check the activities schedule for the central pool. They host competitions and fun games each day for the whole family. You can always enjoy live music or an crazy foam party at the pool.

THE BEACH

The beach at this resort is breathtaking. Beautiful white sand, intense blue waters. My only complaint…the ocean is rough in this part of the island. And when I say rough, I mean ROUGH. Most of the time they won’t allow you to get in the water. It is still nice to sit on the beach and put your toes in the sand.

THE SHOPS and Central area

OMG this place looks like a mall inside. The long long hallways are full of stores on both sides. Clothes, shoes, jewelry, souvenirs, Hard Rock memorabilia, chocolate, and a liquor store. Pretty cool to browse around when you are waiting on your dinner reservation. Most restaurants are located in the central area of the hotel, right where all the shops are; and the bars. It’s a cool place to walk around.

NIGHT LIFE AND ENTERTAINMENT

The bars are right there in the central area. 4 bars which host different activities each night. The Moon Lounge has Karaoke every other night. Kids are welcome in, but only till 11pm…and then the adult party stars. Do you prefer live music? Or perhaps you want to dance all night? They got you covered.

The theater also hosts different shows each night to entertain the crowds of all ages. Check out the shows schedule and make your plans ahead of time. My tip: Plan dinner around the shows to get the most out of your stay.

THE CASINO

The casino is HUGE! 45,000 square feet to be exact. Seriously, you can find all the typical games like poker, blackjack, craps, roulette, and obviously slot machines. One thing I noticed though, they are extremely serious about age restrictions in this place. No one under 18 is allowed to even set foot in the casino premises. Not even if you want to take a shortcut to your room. NOPE. They uphold this rule to the fullest extend. Sorry kids, can’t play on the slot machines.

THE KIDS CLUB

Fear not! Kids can still have lots of fun while the adults enjoy an evening out. The kids club offers lots and lots of activities for the little ones. Most activities are musical related…but it’s the Hard Rock Hotel, duh!

During our stay, our daughter refused to go to the kid’s club and leave our side… but seriously, this was totally OK since there was so many other things to do at the pool and around the hotel, that we kept busy. She even sang karaoke with us one night. It was great. Other options for family activities are: the arcade, escape room, and mini-golf.

THE TOURS

When you book your room, you will get points, and their amount depends on how long you stay and what room you book. Either way, DO NOT FORGET TO USE YOUR POINTS.  It is not a scam.  Redeem them towards a tour or some souvenirs.  They are like hotel cash (kind of).  We booked a dolphin and snorkeling tour directly with the hotel and it was fantastic.  In fact, it was easy and cheap.  You only pay the tax, which we gladly did if it meant that we got to interact with a dolphin so close for about 45 minutes, and snorkel in the beautiful clear and docile waters of the Caribbean.  I am not sure of the location of the snorkeling waters, but they were very calm and clear, not like the waters around the hotel, which were deep blue and very rough.  Either way, it was amazing!!!

There are many other amenities at this hotel that we didn’t have time to check out.  The spa is supposed to be amazing, so it the golfing.  If you want to get more fancy, you can become a member and enjoy MANY member-only amenities they offer.  Things like private pools, private areas, private golf cart pick ups. But I’m sure it cost a pretty penny to do it. 

I would recommend this resort because of its many amenities and great restaurants.  However, I was very disappointed in the entertainment and the themes/quality of the shows they offered.  I have seen many, much better, more elaborate, and more impressive shows done by street performers in cities around the world.  Maybe I expected more because, you know, it IS the Hard Rock Hotel and I imagined concert like experiences. I was wrong.  Regardless of this, it was fun and memorable.  Have you been here? Tell us what you thought down below in the comments!

Always,

Mia.